2- Front Desk and Lobby
2 : 28%
- The front desk plays a crucial role in hotels as it is responsible for various guest services, including the check-in and checkout processes, as well as addressing any guest requests or inquiries. Serving as the initial point of contact, the front desk sets the tone for a guest’s experience by creating a welcoming and friendly atmosphere.
- In all hotels, you’ll find a convenient shop or market located in the lobby, providing guests with easy access to essential items. The lobby serves as a waiting area for guests while their rooms are being cleaned. It’s a bustling space where guests gather to engage in conversations, creating a lively atmosphere. Additionally, the lobby often doubles as a leisure center, offering a place for relaxation where guests can enjoy delicious food and refreshing drinks. Whether it’s a quick snack, a forgotten toiletry, or a chance to unwind, the lobby provides a versatile and welcoming environment for guests to meet their needs and make the most of their stay.
- There is restaurant in the lobby to serve breakfast, lunch, or dinner. There is a bar along with a bartender to serve drinks.
- The hotel main offices such as sales office, General manager office, admin office is usually located in the ground floor close to the hotel lobby to serve guests in a timely manner.